Last Updated: September 24, 2026
Welcome to Emerald Support Services LLC (“Emerald,” “we,” “us,” or “our”).
These Terms & Conditions (“Terms”) govern your use of the Emerald website and any products, services, programs, memberships, resources, or other offerings made available through the website.
By accessing or using this website, you agree to these Terms. If you do not agree with these Terms, please do not use the website.
1. About Emerald
Emerald Support Services LLC provides business strategy, systems, technology, implementation, accountability, and related services to online business owners and service providers.
Information provided through this website is intended for general educational and informational purposes and does not constitute legal, financial, tax, accounting, medical, or other professional advice.
2. Use of This Website
You agree to use this website only for lawful purposes and in a way that does not interfere with the operation, security, or availability of the website.
You agree not to:
- Use the website for fraudulent or unlawful purposes
- Attempt to gain unauthorized access to the website or its systems
- Introduce malicious code, viruses, or other harmful material
- Copy, reproduce, distribute, or exploit website content without permission
- Use website content to create or provide a competing product or service
- Misrepresent your identity or affiliation with another person or organization
We reserve the right to restrict or terminate access to the website if we believe these Terms have been violated.
3. Intellectual Property
Unless otherwise stated, all content on this website and in Emerald’s products and services is owned by or licensed to Emerald Support Services LLC.
This includes, but is not limited to:
- Website copy
- Graphics and images
- Branding and logos
- Videos
- Templates
- Worksheets
- Frameworks
- Training materials
- Written materials
- Audio and other media
- Original methodologies and resources
You may use materials provided to you for your own personal or internal business purposes as permitted by the applicable service or purchase.
You may not reproduce, republish, redistribute, resell, sublicense, modify, or commercially exploit Emerald materials without our prior written permission.
4. Your Business Information and Materials
When you provide Emerald with information, files, documents, login information, business data, or other materials for the purpose of providing services, you represent that you have the right to provide those materials to us.
You remain responsible for the accuracy and legality of information you provide.
You are also responsible for maintaining appropriate backups of your own files, records, and business information.
5. Third-Party Platforms and Services
Emerald may recommend, configure, integrate with, or provide implementation support involving third-party software, platforms, websites, applications, or services.
Examples may include website platforms, email marketing platforms, payment processors, scheduling systems, membership platforms, and other technology.
Third-party services are governed by their own terms, policies, pricing, availability, and functionality.
Emerald is not responsible for changes, outages, errors, data loss, security incidents, pricing changes, account restrictions, or other issues caused by third-party platforms.
Where Emerald is providing implementation assistance, we will make reasonable efforts to complete the agreed work, but cannot guarantee the ongoing performance or availability of a third-party service.
6. Results and No Guarantees
Emerald provides strategy, guidance, implementation, and support based on the information available and the scope of the engagement.
However, we cannot guarantee specific business, financial, marketing, sales, audience-growth, revenue, or other results.
Your results depend on many factors outside our control, including your decisions, implementation, market conditions, audience, offers, pricing, resources, and other circumstances.
Testimonials and examples shared on this website represent individual experiences and are not a guarantee that you will achieve the same results.
7. Purchases and Services
When you purchase an Emerald product or service, additional terms may apply to that specific offer.
These may include information regarding:
- Pricing
- Payment plans
- Scheduling
- Deliverables
- Scope of work
- Cancellation
- Refunds
- Membership access
- Expiration dates
- Rescheduling
- Client responsibilities
Where additional terms are provided for a specific purchase or engagement, those terms will apply to that purchase or engagement.
8. Payments
You agree to provide accurate and complete billing information when purchasing an Emerald offer.
If you select a payment plan, you authorize the applicable payment processor to charge the payment method according to the agreed schedule.
Unless otherwise stated in the applicable offer terms, you remain responsible for all payments associated with a purchase.
Failure to make a required payment may result in suspension or termination of access to the applicable product or service.
9. Cancellations and Refunds
Cancellation and refund policies may vary by offer.
Any refund, cancellation, or termination terms presented at the time of purchase will govern that particular purchase.
Nothing in these Terms is intended to limit any consumer rights that cannot legally be waived.
10. Confidentiality
We understand that working together may involve sharing private business information.
Emerald will use reasonable care in handling confidential information shared with us in connection with our services and will not knowingly disclose confidential business information to third parties except when necessary to provide the services, when authorized by you, when required by law, or as otherwise permitted under our Privacy Policy or applicable agreement.
For engagements requiring specific confidentiality obligations, the parties may enter into a separate confidentiality or non-disclosure agreement.
11. Community and Group Programs
If you participate in a group program, membership, community, strategy room, or similar Emerald offering, you agree to respect the privacy and confidentiality of other participants.
You may not share another participant’s personal information, business information, questions, recordings, materials, or other confidential information outside the program without their permission.
Emerald reserves the right to remove a participant from a group or community for inappropriate, abusive, disruptive, unlawful, or otherwise unacceptable behavior.
12. User Content and Feedback
If you voluntarily submit testimonials, reviews, feedback, comments, or other content to Emerald, you grant us permission to use that content for business and marketing purposes unless you specifically request otherwise.
We may edit testimonials or other submitted content for length, grammar, formatting, or clarity without materially changing the meaning.
We will not knowingly attribute a testimonial to you using identifying information you did not provide or authorize us to use.
13. Limitation of Liability
To the fullest extent permitted by applicable law, Emerald Support Services LLC and its owners, employees, contractors, and service providers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to your use of the website or our products or services.
To the fullest extent permitted by law, our total liability arising from a particular purchase or engagement will not exceed the amount you actually paid to Emerald for that specific product or service giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
14. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Emerald Support Services LLC and its owners, employees, contractors, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from your unlawful use of the website, violation of these Terms, or violation of another person’s rights.
15. Website Availability
We make reasonable efforts to keep the website available and functioning, but we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
We may modify, suspend, or discontinue any portion of the website at any time.
16. Changes to These Terms
We may update these Terms from time to time.
When we make changes, we will update the “Last Updated” date at the top of this page.
Your continued use of the website after updated Terms are posted constitutes your acceptance of the revised Terms.
17. Governing Law
These Terms will be governed by the laws applicable to Emerald Support Services LLC, without regard to conflict-of-law principles, except where applicable law requires otherwise.
Any dispute arising from these Terms or your use of the website or services will be handled in accordance with applicable law.
18. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
19. Entire Agreement
These Terms, together with any additional terms applicable to a particular product or service and any other agreements expressly incorporated by reference, constitute the agreement governing your use of the website and applicable Emerald services.
20. Contact
If you have questions about these Terms, please contact Emerald Support Services LLC through the contact information provided on our website.
Emerald Support Services LLC
Website: emeraldsupportservices.com