Last Updated: September 24, 2026
Emerald Support Services LLC (“Emerald,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you share with us.
This Privacy Policy explains what information we may collect when you visit our website, use our services, purchase an offer, submit a form, or otherwise interact with Emerald, how we use that information, and the choices you may have regarding your information.
By using this website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Emerald, we may collect information such as:
Information You Provide
You may voluntarily provide information when you:
- Submit a contact or inquiry form
- Apply to work with us
- Purchase a product, service, membership, or other offer
- Schedule a call or meeting
- Subscribe to emails or other communications
- Participate in a program, membership, coaching session, or other service
- Respond to surveys or provide feedback
- Communicate with us by email or other means
This information may include your name, email address, phone number, business information, billing information, and other information you choose to provide.
Payment Information
When you purchase something from Emerald, payment information is generally processed through a third-party payment processor.
We do not generally store your complete credit card number or other full payment credentials on our own servers. Payment information is handled according to the applicable third party’s privacy policy and security practices.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Referring website
- Date and time of visits
- General information about how you interact with our website
This information may be collected through cookies, analytics tools, pixels, and similar technologies.
2. How We Use Your Information
We may use the information we collect to:
- Respond to your questions and inquiries
- Provide products and services you purchase
- Process transactions
- Schedule and manage appointments
- Communicate with you about your account, purchases, or services
- Send requested information
- Send marketing or promotional communications when permitted
- Improve our website, services, offers, and customer experience
- Understand how visitors use our website
- Maintain website security and prevent fraud or misuse
- Comply with legal and regulatory obligations
- Protect our rights, property, and business
- Carry out other purposes disclosed at the time information is collected
We do not sell your personal information as a business model.
3. Email Communications
If you voluntarily provide your email address, we may use it to communicate with you about your inquiry, purchases, services, programs, or other information you have requested.
If you subscribe to marketing emails, you may unsubscribe at any time by using the unsubscribe link included in the email.
Please note that even if you unsubscribe from marketing communications, we may still send you transactional or administrative communications that are necessary to provide a service or respond to an interaction you initiated.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website function, understand website traffic, remember preferences, and improve your experience.
Third-party services we use may also place cookies or similar technologies on your device.
You can generally adjust your browser settings to refuse or delete cookies. Some website features may not function properly if certain cookies are disabled.
5. Third-Party Services
Emerald may use third-party platforms and service providers to operate our business and website.
These may include services used for:
- Website hosting
- Website analytics
- Email marketing
- Payment processing
- Scheduling
- Forms
- Course or membership delivery
- Video or file hosting
- Customer relationship management
- Advertising and marketing
- Website security
These third parties may have access to information necessary to perform services on our behalf or as otherwise permitted by their own privacy policies.
We encourage you to review the privacy policies of third-party services you interact with through our website.
6. How We Protect Your Information
We take reasonable administrative, technical, and organizational measures designed to protect the information we collect.
However, no website, online service, or electronic transmission can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted to or stored by us.
7. How Long We Keep Information
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain business and financial records, resolve disputes, enforce agreements, and comply with applicable legal obligations.
The appropriate retention period may vary depending on the type of information and why we collected it.
8. Your Choices
Depending on applicable law and your relationship with Emerald, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Opt out of certain marketing communications
- Withdraw consent where processing is based on consent
To make a privacy-related request, please contact us using the contact information provided on this website.
We may need to verify your identity before completing certain requests.
9. Children’s Privacy
Our website and services are intended for adults and are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.
10. Links to Other Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, content, security, or policies of those third-party websites.
We encourage you to review the privacy policy of any third-party website you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our business, website, services, or legal requirements change.
When we make changes, we will update the “Last Updated” date at the top of this page.
Your continued use of the website after an updated Privacy Policy is posted constitutes your acknowledgment of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or how Emerald handles personal information, please contact us through the contact information provided on our website.
Emerald Support Services LLC
Website: emeraldsupportservices.com